GDPR Information

1. Your main GDPR rights

• Ask whether Doera processes your personal data and request a copy.
• Correct inaccurate or incomplete data.
• Request deletion where there is no overriding legal reason to keep the data.
• Request restriction of processing in the situations provided by the GDPR.
• Receive portable data where the GDPR provides that right.
• Object to processing based on legitimate interests, including direct-marketing-related processing.

2. How to use those rights

Send the request to info@doera.lu and describe the account or activity concerned. Doera may request reasonable proof of identity before disclosing or changing personal data.

Doera aims to answer within one month, subject to the extensions allowed by the GDPR for complex requests.

3. Complaints

If you believe your data has been handled unlawfully, you may complain to the Commission Nationale pour la Protection des Donnees (CNPD) in Luxembourg.

4. International transfers and processors

Doera may use processors and sub-processors that operate in the EEA or outside it. Where a non-EEA transfer requires a safeguard, Doera relies on the relevant lawful mechanism under Chapter V GDPR.